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The agent was unconcerned, uncaring &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; told me he could not help me & he displayed a rude attitude & didnt care if I got my issue resolved. There was no feed back.

He said said for security reason he could not help me even though I gave him all of the information he asked. He told me to get a new account because my son account was locked .

Someone stole his information & he did not have access to his account . His user name, email & password was changed & I was told he or no o e else could help me

Monetary Loss: $1000.

Preferred solution: Gain back access to my account .

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