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Playstation
Reviews Chart
$1M
CLAIMED LOSSES
2.1K
TOTAL REVIEWS
41K
PAGE VIEWS
6
ISSUES RESOLVED
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
They are charging my credit card without my approval
There's no way to reach playstation. IGot one month membership in January 11thI did not like it I get rid of my playstation at the end of January in somehow day of charged over a $150 on my credit card open the past 5 months multiple charges monthly I cannot reach nobody
User's recommendation: Don't deal with them.. they will steal your money.
1 comment
ID
Product
Playstation Subscription
Pros
- Rip off
- Playstation never has fixed a issue if my accounts been stolen
Cons
- Need my money back
- Very bad customer care
Loss
$142
Preferred solution
Full refund
Verified Buyer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
About fraudulent changes on my bank cardio my
Someone used in bank card without my authorization and made several changes were as follows 11658, 116.78, These changes are not by me didn't make purchases. My phone number is 810875**** my gmail address is gloriaspearman369@***.com please contact me ASAP I need to get this matter resolved. I didnt know the changes was on my card until this month. I would greatly appreciate your help with resolving the issues that occurred .
ID
Loss
$233
Preferred solution
Full refund
My acount
Account was hacked. A child account was created and 2 games were purchased a total of $50 was stolen from me...This is unacceptable and needs resolved immediately...Thank you!
User's recommendation: Buy an Xbox.
ID
Location
Belle Vernon, Pennsylvania
Cannot make purchases for my daughter's Birthday and the site is not taking any credit cards or PayPal accounts. NO CUSTOMER SUPPORT AT ALL!
I am TRYING to buy 13500 V Bucks for my step daughter for her birthday, but I have tried MULTIPLE methods to do so and keep getting "And error occurred, try back in a few minutes" and it will not process any of my credit cards for payment. Also absolutely NO CUSTOMER SERVICE! EXTREMELY DISAPPOINTED! Another company that does not care about its customers.
User's recommendation: Don't bother trying to get help.
ID
Two step verification
Phone support claims to be closed and that they are open on normal business hours.... it is 10:25 a.m so i dont know what that means.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPlaystation 4 network suspended
do not know why was suspended i need help to get my account fix can someone can help me i call and no one answer the phone i text i need help asap
ID
Location
Macon, Georgia
Service
Playstation Customer Care
Pros
- Play online with friends
Cons
- Customer service issues
PissedConsumer.com fights for consumer rights
Account got banned not sure why need help please this is a new ps5
Says card was disputed had friends card and mine on system careless mistake his was set as default instead of mine and for some reason it automatically took payment off his card for year subscription to playstation I have my card and can pay please don't ban my account been with this account now for over five years
User's recommendation: Don't put cards on ps5 automatically takes money off for playstation plus when it expires.
ID
Preferred solution
Let the company propose a solution
Locked out my account
Idont have that email any more but i know the password i just need it unlocked so i can sign in. And my switch is linked to that account. If some one could call me 970 234 **** would really appreciate it thank you.
User's recommendation: Always keep all your info updad.
ID
Location
San Leandro, California
Fraud on my PlayStation account
They cant take our call. To call later. Fraud its been committed and no attention its been given. Assistance is required soon as possible, not when they decide to answer.
ID
Loss
$400
Preferred solution
Let the company propose a solution
We can’t get in touch with anyone about serious concerns
Our son was banned with no EXPLANATION!!! We have spent thousands of dollars for him on PlayStation and this is unexpectable to not have any way of finding out the reason for him being banned!! He has himself upset not knowing what he even did ! This is bullying by a gaming company. We just are looking for a live person to chat with in regards to this situation! We pay for this monthly and deserve much more respect than a message saying your company is to busy to help us ! My phone number is (717) 676-**** my email is ... memaw730@***.com ... the account is under the email address.. Feeserk06@***.com... Please have respect enough to contact us personally. Thank you ... Morrells
User's recommendation: Don’t spend monies.
ID
Pros
- Grandson loves playstation
Preferred solution
My son suspension lifted !!! and erased!!
Need account assistance
A 2v was active without my permission I need this fixed as soon as possible or my money buying the membership would be for nothing thank you
ID
Product
Playstation Video Game Console
Pros
- Good games and quality
Cons
- Getting custormer service
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas trying to get the destiny 2 game that's $39.99 it's not letting me says my card is not valid
I'm trying to get a game I have $59.2cents on my card ending in 6589 trying to get the destiny 2 game that's $39.99 it keeps saying on my ps4 that my card is not valid
ID
Preferred solution
Want to know why u guys keep declineing my card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble recovering account
Can not verify my step sons account I have changed password successfully and now its asking me to verify and I have no way of acquiring the code I would like to talk to a human on the issue
ID
Preferred solution
Help
2 step verification code
Its a 2 step verification on one of my accounts and I cant get in because I no longer have access to that phone number
ID
Product
Playstation Video Game Console
Preferred solution
Trying to take 2 step verification off
Unauthorized charge on my card
I have not spoken to anybody yet because of your system kick me out I really need to find answers on my card for the charges
User's recommendation: Have a customer service.
ID
Location
Newark, New Jersey
Unauthorized purchase
I purchased an addon for Ghost Recon Breakpoint for $11.99 last night but when I woke up this morning there was a charge for $29.99 and another game downloaded to my system called Dragon's Dogma that I did not authorize. How do I get my money back for the unauthorized purchase?
ID
Pros
- Great system
Cons
- Getting someone in customer service
Loss
$30
Preferred solution
Full refund
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Looks like you left your card info on that Playstation. Of course that's not your fault...