PlayStation

Hello. I was purchasing a PlayStation Plus exclusive pack that was displayed at $0.00 on the PlayStation Store app but as soon as the confirmation goes through, it's a surprise $53.99 amount to my credit card.

I wanted a refund immediately. Going through this website didn't work at all and I've tried the PlayStation Support chat bot but that wasnt responding correctly. I waited a couple days and found an email to try, but I gave the Support chat bot another shot and this time during business hours and it worked. It got me in touch with a person who immediately refunded the purchase as I never downloaded it and it was within the 14 days of purchase requirement.

They also took note that the item SHOULD have been free as displayed for PS+ members, but it bugged out for me. I've always heard horror stories of how people get their accounts locked for refunds and never get them back, but I believe that'll happen, at least in getting locked, due to those situations involving account compromise or charge-back with credit cards and not with PlayStation themselves. I'm still glad this is the only time I've needed a refund though as I don't like any risk to my long running account (15+ years) but I hope I won't need it ever again. Honestly the display bugged happened before almost the exact same before but I didn't refund it as it wasn't nearly as large a charge.

So be aware in case this is a thing with PS+ displayed prices on the PS Store app. But PlayStation support did me good.

Now if only they gave better PS+ monthly games. Haha.

morning my card. The rRNA on file was used for 11 purchases 9 of wihich came to 117.00 in under 5 minutes while I was still sleeping.

My bank froze my card after they notice all the charges showing up . I did not authorize these purchasses nor did I know until the bank shut down my debit card for fear of fraudulent activity.. I am a single parent and on social secutityrè , I am very frugal with with my finances in order to make it month to . This is simply something I wouldnt do..

you see I adopted an 11 yr old and I am 62 and not tech David. I could cut up a dear or gut a fish but dont know the first thing about computers or PlayStations and I was in Costco a saw the PlayStation with 2 controllers of 599. So I thought I would get it for my new son

So he set it up with my card so he could get the monthly subscription of games then I bought Spider-Man for 80 bucks and a dinosaur game that is deleated a Lego came and that is all I Im aware of. Well while trying to get mayson to understand that that was all I could afford.

You guys put out the gta5 for free so unbenoance to me mason downloaded the game and mind you hes 11 and has been thru a lot befor I adopted him but what he has done next is uncalled for . Can you help me remove my debit card from my tv screen so he cant jet steel from me any time he want and get away with it because Im not tech savvy and dont know how to fix this situation. I want to keep the one subscription that has all those games on it. I dont know how to use the parent controls so I took both controllers and hid them till I talk to you and get some help.

I cannot make all my bills now . Im a crying mess Im betrayed and stollen from , I feel violated in a Spence and Im disappointed and broken at the amount of money he was able to use before my bank caught him. Is there any way you could show me grace and mercy on the charges and get me back on my feet again.

And show me how to protect my information on file so this never happens again. I desperately need your hel

I recently discovered that my Playstation account was compromised back in 2010 and they waited until 2022 to access my email account to successfully change the password and email address in order to steal my PSN and Gamer ID and sell it on the black market.

So far it has been a nightmare trying to talk to customer service. Every time I use the web chat they close out the chat box abruptly.

Or when I call them, they put me on hold for 30 minutes to an hour and then hang up the phone in my face after I give them my information.

What's worse is that I upon doing my own investigation to figure out how I got hacked, I downloaded my account data on a linked account with Electronic Arts, and have pinpointed where the hacks came from.

But for some mysterious reason, the customer service agents at Playstation don't want to hear about it. It is almost as if they are providing cover for the culprits.

This is really sad because I have spent at least $10,000 on Sony game consoles and accessories since 2001, and to be treated like this the first time I reach out for help is very disrespectful, and a shameful way to do business.

I will not spend another red cent on anything with the name Sony attached to it.

I've called PlayStation, I've tried costumer service online, the result is the same, nobody attends me and I have an issue with my account. I have been soliciting a reset password and I don't get the email, nor do I get assistance, how is this possible?

You're a big company, and I'm a costumer, what kind of garbage of service is this? Is this how you treat your community? Disgraceful.

I'll leave a picture of my account when I created it, I have bought games in this account, I don't know why I have to go to this extent to get it back. Hope you can provide better costumer support because the quality of service from you guys suck.

PlayStation took £59.99 from my bank for psn which I did not want so the next day I tried to contact them all I got was a bot saying they busy try again so I sent them a email telling them witch no reply so just kept trying to contact them finally got threw yesterday and they said we cant do anything its been over the 14 day I shown them a screen shot of the emails and the times and dates and still wont do nothing the proof I there how many of the other millions of customers are PlayStation doing this to and getting away with it this is something that needs looking into like the post office scandal

This has been going on since the beginning of last year I have been contacting customer support and they're supposed to be escalating it to the higher-ups. I have yet to receive an email or call back about the issue, I bought a game used it and made room on my Council afterwards wanted to reupload but my license is expired even though I paid full price for the product.

I have been trying to get something resolved but this is going on for too long I hate that it's gone into the new year without a result.

The case in reference to is:# 207-1****. I need to speak to someone who can actually address and fix the issue.

Hello, I'm looking to get my PSN permanent suspension appealed on the grounds that my suspension was incorrect. I messaged someone from a video game on December 27th.

I did not insult, use profanity, attack, harass, or belittle. I critiqued their playing, and they decided they didn't like that. They barraged me with messages actually insulting me, and I left the chat to go on about my night after the man was done berating me. 12 hours later, on December 28th, he messages me, saying he's not going to stop messaging me, starts saying that my girlfriend is "big and ugly," and overall just spewing hateful nonsense.

How he reported any of the messages I said to him is beyond me, considering I said nothing to warrant a ban, especially not a permanent ban. Not only that, but he messages my girlfriend, harassing her and calling her a little boy. She privated her messages and left the group, and I thought that was that because at that point I had blocked him too. I have had this account for over 10 years, since the PS3 Era, and I have hundreds of games.

Thousands of trophies, and I have spent thousands on your company, yet I'm treated like this for my loyalty? This account has been with me since I could still walk, up until now, when I cannot because of the development of my SMA over the years. My physical disability has prevented me and still prevents me from living and leading a normal life like someone who is able-bodied. It has been a great comfort and emotional crutch for me throughout the years, so I cannot begin to tell you the emotional distress that losing it permanently has put me through, certainly enough to warrant actual therapy.

My hope is that you will read this, and if you can't help me, then you can push my case through to someone who can. I refuse to give up on my account, and if I have to message and call every single day for the rest of my life, then I will.