Joseph M Dqv

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#5136200 
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My account is suspended because of a payment breach that I knew nothing about!

Playstation - My account is suspended because of a payment breach that I knew nothing about!
Playstation - My account is suspended because of a payment breach that I knew nothing about!
PlayStation told me my account is suspended because 7 months ago a subscription that I supposedly have aww needed payment, my bank disputed it and no payment was made. I didnt know about it until I tried to sign into my account a week ago. I bought a PS 5 and tried to sign in and it said my account is permanently suspended. I hadnt been on my PS4 in about 3 years,Im just finding out. I called PlayStation on Monday September 18th and sent a Email telling me I owed about $65 dollars and how to go about paying it. I went to GameStop the same day and bought 2 $30 dollar PlayStation Store(Plus Branded)cards and 1 $10 dollar PlayStation Network card. I watched the Clerk at GameStop load the cards into my account and it said successfully loaded. I was told 1 to 3 days the suspension would be lifted which shouldve been yesterday Thursday the 21st I got a Email saying 1 of the cards was didnt go through and I still owe about $26 dollars Im furious.
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Preferred solution: My account restored

User's recommendation: Keep all payment records

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melly m smhh

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#5048660 
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My acc was banned for 2 months for literally nothing I was just on the game playing not doing nothing

1.3
Playstation - My acc was banned for 2 months for literally nothing I was just on the game playing not doing nothing
Playstation - My acc was banned for 2 months for literally nothing I was just on the game playing not doing nothing
Playstation - My acc was banned for 2 months for literally nothing I was just on the game playing not doing nothing
Playstation - My acc was banned for 2 months for literally nothing I was just on the game playing not doing nothing
Updated by user Sep 04, 2023

BADDDDD COSTUMER SERVICE GET BETTER PSN FR

Original review Sep 03, 2023
I got banned for 2 months outta no where and Im disappointed a lot cause I js got ps plus for 1 month and I got 2k24 coming out in 4 days so Im not gonna be able to play that at all and I aint even do or say anything that violated the code of conduct so can yall please unban my account or if I did violate it can yall provide me a picture of what I said that made me banned for 60 days
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Loss:
$70
Cons:
  • Trash customer service

Preferred solution: My account back before September 8th please I’m tron play the new 2k I don’t fully understand why I’m banned anyways

User's recommendation: don’t say nothing dumb on PlayStation ppl be weird nd js report anything, and PlayStation js gonna ban you on some weird outta no where stuff and not even show you the message that banned you?

Comment
1
1 comment
#2383913

I hope and pray for the best fr ngl PlayStation conduct been getting outta hand recently it’s starting to really get me mad and stressed

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1 0
Monica W Hwl

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#5004946 
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They Robbed me!!

1.0
Playstation - They Robbed me!!
Playstation - They Robbed me!!
Playstation - They Robbed me!!
Worse customer service EVERRRRR!!! I tried to get a refund so I could use my discount but the system did not work! I had to get it escalated just for them to wait until its 14 day policy passes, so they can refuse the refund! Scammers!!! Chat was up to 500 in line waiting on agent. I called and it hung up on me and said try later. I finally spoke with them but my discount was expired! I took screenshots and everything but they cant do anything. They never know anything! Terrible company under Sony! I dont know how to report a complaint or anything! Where is the corporate expert team members that can override things? Nowhere! They robbed me!!! Still havent refunded me even though it was under 14 days! They lie lie lie!!! Zero star it is for me!
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Loss:
$34
Pros:
  • Pros is games
Cons:
  • Customer service
  • Refund policy

Preferred solution: Price reduction

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Helpful
Resolved
Jamel C Apl

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#5129189 
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Resolved: Pre-game

Playstation - Pre-game
Playstation - Pre-game
Playstation - Pre-game
Updated by user Sep 20, 2023

Give me platinum edition and the rest on credit.

Original review Sep 20, 2023
I pre-ordered Mortal Kombat 1 platinum edition, they gave me Standard, at the time the way the play the game early was to have platinum Edition
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Loss:
$7

Preferred solution: Platinum edition

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Helpful
Marlon B Ott

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#4935248 
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Requesting a lifting on my playstation account Marlongm20

Requesting a lifting on my playstation account Marlongm20
Requesting a lifting on my playstation account Marlongm20
Dear Playstation , im am writing to you concerning the permanent suspension placed on my Marlongm20 that was suspended twice on my account already then after got permanently suspended. I learned my lesson to obey the playstation code of conduct then my account got permanently suspended again. I lost everything on my account that i paid sony for , i wrote apologise emails to playstation support to tell the truth what happened to my account and why i think they should remove the suspension from my account. Im a great loyal customer to Sony and playstation i love playing the game's, buying the exclusives and liking the social media content they produce. Ever since my account got banned i have not been the same person that was desired to play games because of the suspension that was placed in my account. I am honest person who wants to do good for the playstation community and being considerate of others. I always want to obey the code of conduct that i agreed to when i created this account. Out of your courtesy playstation legal team i am respectfully requesting if you could please lift my permanent suspension on my Marlongm20 account on playstation. I promise to not allow this situation to happen again in future premises. Yours sincerely Marlon Mahelengamo Owner of Marlongm20 account
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Pros:
  • Good games and online and overall good performance
Cons:
  • Playstation support is slow

Preferred solution: A lifting of my suspension

Comment
1
1 comment
#2373089

Egjjdadg

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0 0
Anthony B Wiu

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#5111911 
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Account got hacked

4.0
Playstation - Account got hacked
Playstation - Account got hacked
Someone hacked my account I woke up one morning to get on 2k24 then it said your account is suspended for suspicious activity but I don't nothing to harm no one so I would like to have account back please I was with y'all for 7 years in this is how I get treated a customer who been here with y'all for 7 years
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Loss:
$250
Pros:
  • Playstation 4 is among the popular gaming consoles
Cons:
  • Limited storage and large ps5 game size

Preferred solution: Get my account unsuspended

User's recommendation: Ok

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Helpful
Treyvion J

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#5130916 
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Account got hacked

4.9
Playstation - Account got hacked
Playstation - Account got hacked
Playstation - Account got hacked
I was told that he would get me 2k24 and I put his number in my acc n he hacked mine and changed my email to my account
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Loss:
$10
Pros:
  • Pros have fun cons getting account took
Cons:
  • Cons getting account took

Preferred solution: My account back

User's recommendation: Never to give out account info

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Helpful
Alexis H Vht

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#5086016 
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Suspension of my account

Playstation - Suspension of my account
Playstation - Suspension of my account
Playstation - Suspension of my account
Playstation - Suspension of my account
Playstation - Suspension of my account
Playstation - Suspension of my account
So I made a purchase with my mothers credit card and my mother. I wanted to return the things so she called her bank and after she called her bank a couple days later my account got suspended my mother understand so thats why Im making this report I would like to keep my games I got permission from my mothers. I just would like for my count to be un band. My number is 909 6,40 0729. You can reach me there tomorrow I would like to call PlayStation. If I cant reach you guys will you please unbend my PlayStation the info Im gonna put my information down. Thank you very much.
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Pros:
  • Love
  • Playstation

Preferred solution: My account on band

Comment
Helpful
Cambria Cmw

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#5113665 
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Need password

Playstation - Need password
Playstation - Need password
Haven't been online on my playstation in 2/3 years, when I came back i saw that i needed the password to log into PlayStation network, bad news is my dad made the account for me years ago and lost the password and the email, i can confirm that the account @dean1changoer is under my name (i can prove this via ID and photo) i don't have access to the email and the email doesn't have any backup number or backup email, so the only way I'm getting my PS account back is via password which i don't have.
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User's recommendation: they help really fast

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Jorge G Ifu

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#5125168 
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Pay 2 time

Playstation - Pay 2 time
Playstation - Pay 2 time
Pay 2 time this game I need my money back $116 dollars in my account sorry is my first time for this problem 9/19/2023
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Loss:
$116

Preferred solution: Full refund

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BrandonC856

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#4908382 
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Issue with playstation 5