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Verified Reviewer

Playstation - Subscription issues

No answer at for weeks

User's recommendation: Not at all number don’t work for weeks.

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ID
#2383186 Review #2383186 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Played ps4 since it came out
Cons
  • Very bad customer care
  • Customer service is bad
Loss
$11
Preferred solution
Full refund

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Verified Reviewer

Playstation - Unfair Treatment

Hi my name is Edward McBride. I have been a loyal customer with the PlayStation Network for over 20 years. my information on the PlayStation network was stolen and people began to make fraudulent charges. I immediately contacted my bank and had it shut down and asked to be refunded. the PlayStation Network permanently suspended my account. why am I being punished for something I had no control over. the PlayStation network is telling me they want the $188 for me to regain access to the PSN Network. this is absolutely ridiculous. the last game I purchased on the network was Mortal Kombat XL that is when everything started to go to ***
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ID
#2372037 Review #2372037 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Son loves playing fortnite online with his friends
  • Good games and quality
  • Love playstation
Cons
  • Customer service sucks
  • I got banned for nothing
Preferred solution
Let the company propose a solution

It says that I made a purchase on playstation for plus for 12 mouths and I didn't buy that

So its saying that I brought a PlayStation plus 12 months for 59:99, and I didn't that

User's recommendation: To be patient.

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ID
#2370406 Review #2370406 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Never been paid back by playstation
Cons
  • No customer service help by phone
Loss
$60
Preferred solution
Full refund

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Verified Reviewer

Playstation - Because i have a subscription but its says i dont when i go to play a play now game

I have a playstation subscription but when I go to play games such as off of play now or play plus it says i dont have one and i need to buy another.
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ID
#2370196 Review #2370196 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Good view
  • I love ps4
  • Good games
Cons
  • No phones to talk to anyone
  • Costumer support is awful
  • This is my first problem
Preferred solution
I need my membership to work

Playstation - No one answer

I need a refund for the charges made since novermber 2020
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ID
#2369096 Review #2369096 is a subjective opinion of poster.
Product
Playstation Subscription
Loss
$50
Preferred solution
Full refund
I got robbed by playstation. I had canceled a subscription for playstation plus for 3 months. I had about 1 more month until I wasn't to have it anymore. By the month was over, playstation had taken more of my money, $26.44. I had called about them taking my money,...
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ID
#2365101 Review #2365101 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Very good console
  • Good games though
Cons
  • Support
  • Zero fraud protection
  • Communication
Loss
$1400
Preferred solution
Apology

Playstation - Unauthorized billing

I have not gotten any help to my inquiries. No one calls or email or texts you back . The chat system doesnt help because it doesnt feel like a live person and it keeps sending you to technical support . My problem is billing .

User's recommendation: They have a losey customer service system.

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ID
#2357474 Review #2357474 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Kids like playing
Cons
  • Cant speak to a person
  • Poor customer service
  • That no one answers the phone or live chats
Preferred solution
Full refund

Playstation - PS4 plus

They only offer support on pst time and not on the weekend. You can cancel the account online, this is horrible customer service.

User's recommendation: Don’t buy ps plus.

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ID
#2356942 Review #2356942 is a subjective opinion of poster.
Product
Playstation Subscription
Cons
  • Costumer support is awful
Loss
$60
Preferred solution
Full refund

Playstation - Refund of subscription

Trying to talk to a person keep getting taken to wrong number
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ID
#2355508 Review #2355508 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Grandson loves playstation
Loss
$65
Preferred solution
Full refund

Playstation Reviews

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Playstation reviews

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Verified Reviewer

Playstation - Purchased online game and you guys charged me but it shows I have no game

I purchased just dance unlimited. You guys charged my card and on my account. And on my PlayStation 4 says I dont have it. Why did yall charge me but not give me the game.

User's recommendation: Zero recommendations.

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ID
#2354514 Review #2354514 is a subjective opinion of poster.
Product
Playstation Subscription
Preferred solution
Deliver product or service ordered

Playstation - Refund

The agent did not help me whatsoever and dismissed the cal after i had asked an important question.

User's recommendation: Do not buy PlayStation products.

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ID
#2348727 Review #2348727 is a subjective opinion of poster.
Product
Playstation Subscription
Pros
  • Quality games
  • Love it
Cons
  • Customer service is awful
  • Costumer support is awful
  • Customer service sucks
Loss
$420
Preferred solution
Full refund

Playstation plus refund

I called . Said couldnt reach cause of call volume then hung up on me , Im mad because I bought a year membership to online & then got signed out & wont let me sign in without two step but I have no other devices signed in & no access the number associated with my account as its no longer a valid phone number , so now I wasted my money & cant even play online . I would like to get my money back so I can re purchase it on a different username. Or transfer it , idk
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ID
#2340030 Review #2340030 is a subjective opinion of poster.
Location
Warwick, Rhode Island
Product
Playstation Subscription
Pros
  • I dk
Cons
  • Unsatisfied
Loss
$69
Preferred solution
Full refund

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Verified Reviewer

Gamestop - PlayStation Plus Digital Code

I was hung up on the first time I was being transferred and the second time I called I pressed 1 to be called when a CSR was available and I'm still waiting.

User's recommendation: Waste of time.

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ID
#2336755 Review #2336755 is a subjective opinion of poster.
Product
Playstation Subscription
Cons
  • Cannot connect to anyone on phone
  • Totally unhelpful
Loss
$45
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Motivo es que ya había comprado el playstation plus y otra ves me lo sacaron

La razón por la que me estoy comunicando en qué haces 2 semanas compre la PlayStation plus y ahorita estoy viendo q me lo volvieron a sacar el pago como puedo hacerle para q me regresen el dinero si yo ya la tenia
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ID
#2333488 Review #2333488 is a subjective opinion of poster.
Product
Playstation Subscription
Loss
$52
Preferred solution
Full refund

Playstation - Unauthorized charges

Update by user Dec 11, 2020

Nothing is resolved

Original review posted by user Dec 11, 2020
Someone hacked my credit card Charted over a $100 my bank said to contact you
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ID
#2332339 Review #2332339 is a subjective opinion of poster.
Location
Bryans Road, Maryland
Product
Playstation Subscription
Loss
$138
Preferred solution
Full refund