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Update by user Dec 30, 2021

Tried to contact via twitter still no response , so have tried every available avenue so far , other than ringing USA from the UK . costing more than the issue in the first place in call charges alone .

Original review posted by user Dec 30, 2021

My Autistic child brought a game from PSN on their PC as was told they could play it on their pc with no playstation console required , (the last of us 2 ) £8.99 UK GBP , . they logged into the PSN Account to find that they needed a console to play it .

So they did not download it or play it at all .

We tried to make contact to some form of online chat or via email or phone to playstation for help and support or for refund .

Only to find out on the UK website it states Not open for email enquiries , no UK phone customer support number , No online chat customer support , We reached out on their twitter also no help .

So we advised paypal and left detailed reason for refund that paypal sent to them and they banned perminently my autistic childs account.

This is disgusting , if their customer support existed their would of been no reason to refund via paypal for £8.99 but it was from my childs christmas money .

your terms and conditions are not UK LAW i have a good mind to take legal action against playstation for this behaviour and have their lawyers explain it to my child in court and explain how they take an autistic vulnerable childs christmas cash offer no support that is stated they do on their website yet does not exist or is not available then ban the vulnerable child for life .

look right great of playstation on the news and media . GET IT RESOLVED PLAYSTATION BEFORE THIS RESULTS IN LEGAL ACTION .

User's recommendation: if your child uses playstation avoid buying any digital product always use disc version .

Preferred solution: To be contacted by some one from playstation support who can help get this issue resolved asap and account reinstated , .

Playstation Pros: Great when it works.

Playstation Cons: Customer service issues, Getting custormer service, Hard to get in touch with support people.

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