Contact PlayStation Customer Service
PlayStation Phone Numbers and Emails
Toll-Free Number:
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(800) 345-7669United States and Canada
Customer Service:
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+54 116 770 7669Argentina
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+554 003 7669Brazil
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+5 680 026 1800Chile
PlayStation Emails:
How to Contact PlayStation Support?
Most Popular Number:
| Total calls: 91 638 | Issues resolved: 1 814 | Last call: Sep 19, 2024 |
PlayStation Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PlayStation Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PlayStation is 8003457669. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PlayStation may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PlayStation Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PlayStation is 8003457669. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 46% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PlayStation may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call PlayStation mainly because of account, product/ service and request for information.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PlayStation is sie-privacy@sony.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PlayStation Website:
PlayStation Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 am - 7:00 pm (PT)
Fax:
PlayStation Customer Service Reviews
Awful customer service support, Im currently abroad and my email from you wont load since Im in a different country and your hours are terrible. The ps website loads in the local language and cant be translated as well. Basically forcing me to pay for another year of pals online that I dont currently need.
Im just trying to get my account and i hear that you are the best my username is faze_looky111165 please help me
Could not get a hold of anyone. Placed in a 78-person chat, then hung up on. The issue is still unresolved, super disappointed!
How Good is PlayStation's Customer Service?
Summary of PlayStation Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PlayStation?
Account Question:
- “Cant sign into psn”
- “Account hacked”
- “Change email associated with account”
Product/ Service Question:
- “Won't let me buy anything”
- “Network”
- “Network issues”
Request for Information Question:
- “Need help logging in”
- “My verification code isn't going through”
- “I need help on trying to get in to a old account”
Payments and Charges Question:
- “Payment”
- “Fraud”
- “Bank transaction”
Refund Question:
- “Refund”
- “Refund purchase”
- “Sort out refund”
Cards Question:
- “Gift card”
- “I need to give the code to. 50 pound gift card”
- “My card was charged”
Activation/ Cancellation Question:
- “Cancel subscription”
- “Cancelled acount”
- “Cancellation”
Shipping and Delivery Question:
- “I havent receive my package they said error on my delivery address wich i need to change from sony page”
- “Shipment issues”
- “Delivery”
Return/ Replace Question:
- “I change my phone number”
- “I need to change my old number”
- “Someone is trying to change my password”
Staff Question:
- “Complaint about service”
- “Customer service agent”
- “Because the service is not working, right”
Website/ Application Question:
- “Trouble finding my email and policy number through your website for a return”
- “Your website is messed up can't set my primary ps4”
- “Made a purchase on the website.”
Employment Question:
- “Paid three times for cod ww2. Should be free on ps5. I've bought all the dlcs”
- “Trying to pay off account”
- “To pay off my account debt”
Other Question:
- “Troubleshooting PS4”
- “Me slow”
- “False suspension”
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