Contact Playstation Customer Service
Playstation Phone Numbers and Emails
(800) 345-7669United States and Canada
+54 116 770 7669Argentina
+554 003 7669Brazil
+55 800 880 7669Brazil
+5 680 026 1800Chile
+571 800 094 0011Colombia
+506 800 507 1007Costa Rica
+593 180 000 7669Ecuador
+503 800 6148El Salvador
+5021 800 299 0001Guatemala
+5048 002 791 9266Honduras
+52 800 759 7669Mexico
+507 800 2050Panama
+507 800 7669Panama
+518 011 7000Peru
+511 201 2600Peru
Playstation Contact Information
Playstation Help Center:
Corporate Office Address:
Other Info (opening hours):
Monday - Friday: 8:00 am - 7:00 pm (PT)
Additional Contact Numbers:
How to Contact PlayStation Support?
Most Popular Number:
- Total calls: 36 766
- Issues resolved: 864
- Last call: Sep 30, 2022
How to Contact PlayStation Customer Service?
PlayStation offers customer support through their help center, phone, online live chat, and social media. The help center has standard information about the various games, hardware, subscriptions, connectivity, account and security, and payments and refunds. It also has a search option for easy access to relevant information.
How to Reach PlayStation Customer Service Via Live Chat?
On the PlayStation support page, there are two live chat links. One is an online assistant to help reset your password and recover your account while the other is a refund assistant to help with making refund claims for content you had previously purchased.
Both have a bot assistant that attempts to resolve the issue before linking you with a chat agent if necessary. If your account was suspended or deleted and you would like to reinstate it, PlayStation provides an online request form that you fill and submit.
How to Contact PlayStation Customer Service Via Phone?
The PlayStation contact us page offers a range of customer service categories. You are required to choose the most relevant category and you will be led through a few more categorization steps to help determine the best solution. On some steps, PlayStation offers additional information to help resolve the issue.
On the last step, you will be provided a “Call Us” option (where viable) and the appropriate number to call. For instance, the PlayStation phone number for connectivity issues is 800-345-7669 (SONY). There is also a PlayStation phone number dedicated to German and European customers: +49 (0)6102 771 3001.
How to Contact PlayStation Customer Support Via Social Media?
PlayStation has a dedicated customer support Twitter page (@AskPlayStation) where you can seek assistance on a wide range of issues including connectivity, product information, subscriptions, account settings, and much more. Here, you can either post a tweet on the PlayStation page or message directly. PlayStation also has a different Twitter account (@PlayStation) that provides customers with product updates. Their Facebook and Instagram pages are updated regularly and you can message customer service.
Summary of Playstation Customer Service Calls
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Playstation Customer Service?
- “Forgot password & email”
Product/ Service Question:
- “Didnt mean to buy game”
- “Is doesn't work”
- “Missing games”
Payments and Charges Question:
- “Charge on card”
- “Charge to my card”
Request for Information Question:
- “Need help with my acc”
- “I need to talk to somebody about getting access to the PlayStation store on my PS4 pro my email number email is Rocky's”
- “About my account suspension”
- “Wrong refund Case 07113950”
- “Refund purchase”
- “Help Card”
- “Playstation card”
- “Can't get a PlayStation card we bought to work”
Activation/ Cancellation Question:
- “To cancel the charges on my debit card”
Shipping and Delivery Question:
- “Cant get the 2 step varification”
- “Missing item”
- “Beta Won't activate on my PlayStation”
Return/ Replace Question:
- “I've been waiting months for a return label... I paid the $99.00 and still haven't received anything to send my vr to get fixed!!!”
- “Changing phone number to recieve code”
- “Have a money return problem”
- “No service”
- “Can't access service list”
- “I need customer service”
Website/ Application Question:
- “Application will not accept email address”
- “Because the website sucks and I need to speak to a love person”
- “Made a purchase on the website.”
- “Ww2 servers are laggy so am i and my friends”
- “I lost 44$ through plants vs zobies gw2 with a gift card”
- “Need to change my PlayStation email”
- “Someone is bulling me”
Account, Video Game Console, Subscription
Pros: Been playn it since you came out with playstation, I been playing for a long time, I love ps4, Love playing playstation, Love playstation
Cons: Customer service, That no one answers the phone or live chats, Hard to get issues resolved, Getting someone in customer service, No live person to speak with
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PlayStation is a gaming brand. The first game console under this brand was released in December 1994. The owner is Sony Interactive Entertainment with the headquarters in San Mateo, California, United States. PlayStation includes PlayStation, PlayStation 2, PlayStation 3, and PlayStation home consoles. There are also PlayStation VR, PlayStation Store, PlayStation Now and PlayStation Vue products. Sony Interactive Entertainment owns and operates studios which develop exclusive world-class games for PlayStation. The company offers The PlayStation Network online service to purchase and download games and various forms of multimedia. PlayStation Store offers games and gear. It provides special offers and promotions. PlayStation products are available all over the world.
Playstation is ranked 148 out of 852 in Gadgets and Accessories category
USA, Worldwide, Europe
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