Playstation Phone Numbers and Emails

Toll-Free Number:

  • (800) 345-7669
    United States and Canada

Customer Service:

  • +54 116 770 7669
    Argentina
  • +554 003 7669
    Brazil
  • +55 800 880 7669
    Brazil
  • +5 680 026 1800
    Chile
  • +571 800 094 0011
    Colombia
  • +506 800 507 1007
    Costa Rica
  • +593 180 000 7669
    Ecuador
  • +503 800 6148
    El Salvador
  • +5021 800 299 0001
    Guatemala
  • +5048 002 791 9266
    Honduras
  • +52 800 759 7669
    Mexico
  • +507 800 2050
    Panama
  • +507 800 7669
    Panama
  • +518 011 7000
    Peru
  • +511 201 2600
    Peru

Playstation Emails:

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Playstation Contact Information

Playstation Website:

Playstation Help Center:

Corporate Office Address:

Sony Interactive Entertainment LLC
2207 Bridgepointe Parkway
San Mateo, California 94404
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 7:00 pm (PT)


Additional Contact Numbers:

Chile: (56)(2)7546333

Colombia:3581251

Mexico:5002-9819

Nicaragua: 1-800-507-0011


Fax:

+1 (310) 981-1570
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How to Contact PlayStation Support?

PlayStation offers customer support through their help center, phone, online live chat, and social media. The help center has standard information about the various games, hardware, subscriptions, connectivity, account and security, and payments and refunds. It also has a search option for easy access to relevant information.

Reach PlayStation Customer Service Via Live Chat

On the PlayStation support page, there are two live chat links. One is an online assistant to help reset your password and recover your account while the other is a refund assistant to help with making refund claims for content you had previously purchased.

Both have a bot assistant that attempts to resolve the issue before linking you with a chat agent if necessary. If your account was suspended or deleted and you would like to reinstate it, PlayStation provides an online request form that you fill and submit.

Reach PlayStation Customer Service Via Phone

The PlayStation contact us page offers a range of customer service categories. You are required to choose the most relevant category and you will be led through a few more categorization steps to help determine the best solution. On some steps, PlayStation offers additional information to help resolve the issue.

On the last step, you will be provided a “Call Us” option (where viable) and the appropriate number to call. For instance, the PlayStation phone number for connectivity issues is 800-345-7669 (SONY). There is also a PlayStation phone number dedicated to German and European customers: +49 (0)6102 771 3001.

Reach PlayStation Customer Support Via Social Media

PlayStation has a dedicated customer support Twitter page (@AskPlayStation) where you can seek assistance on a wide range of issues including connectivity, product information, subscriptions, account settings, and much more. Here, you can either post a tweet on the PlayStation page or message directly. PlayStation also has a different Twitter account (@PlayStation) that provides customers with product updates. Their Facebook and Instagram pages are updated regularly and you can message customer service.

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More information

Playstation Rating Based on 1.9K Reviews

Rating details

2.2
more details
Customer service
Website
Product or Service Quality
Billing Practices

Rating stats

Rating trend

Summary of Playstation Customer Service Calls

35.3K TOTAL
CALLS
02:31 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Playstation Customer Service?

Account Question:

  • “Account been permanently suspended”
  • “Account support”
  • “Account”

Product/ Service Question:

  • “Game data wont load”
  • “Having issues getting my PlayStation 4 of GTA to play on on my PlayStation 5”
  • “System issue's”

Payments and Charges Question:

  • “Unauthorized charges on my bank card”
  • “Chargeback error”
  • “Unapproved charges”

Request for Information Question:

  • “Talk about my account”
  • “Need help with account”
  • “Dont have a verification code to log in”

Refund Question:

  • “Refund”
  • “Refund purchase”
  • “Refund & and over charged v”

Cards Question:

  • “PlayStation store card got scratched off”
  • “Outdated credit card”
  • “MY CREDIT CARD IS NOT WORKING AT ALL”

Activation/ Cancellation Question:

  • “Cancellation”
  • “I want to cancell subscription”
  • “Cancel membership”

Shipping and Delivery Question:

  • “Did not get the call code”
  • “Cant get the 2 step varification code”
  • “My order hasn't been delivered”

Return/ Replace Question:

  • “Return of device”
  • “I don't have a PlayStation why are y'all changing my bank account”
  • “Return games and accidentally bought”

Staff Question:

  • “Cant get in touch with customer service”
  • “Suspended service”
  • “Complaint about service”

Website/ Application Question:

  • “Made a purchase on the website.”
  • “App”
  • “Application will not accept email address”

Employment Question:

  • “Ww2 servers are laggy so am i and my friends”
  • “I lost 44$ through plants vs zobies gw2 with a gift card”
  • “Error code ws-37368-7 I want to pay off this misunderstanding”

Other Question:

  • “I bought a item Haven't gone in”
  • “Psn”
  • “Suspension”

About

Playstation Terms of Service
Welcome to the PlayStation family of web sites. Please don't use Company's Sites if The User of Website don't agree to these Terms of Service because once The Client of Playstation are on Playstation's' Sites, The User have to follow the rules. SIE LLC and its affiliates, representatives and agents that assist in operating Playstation's' Sites reserve the right to temporarily or permanently disable access to Company's Sites for anyone who violates these Terms of Service. Playstation may disable access to Company's Sites at Playstation's' discretion without notice. These Terms of Service form a legally binding contract between The User of Website and www.playstation.com The Customer do not need an account on PlayStation™Network ("PSN") to view Company's Sites. However, if The Client already have an account on PSN or if The Customer create one, The User of Website will have access to more of the features on Playstation's' Sites, as well as access to the PSN online community, which allows The Client of Playstation to play games online and buy content and services, like new levels for The Customer's favorite games, movies, television shows or original programs.
To read more: https://www.playstation.com/en-us/legal/terms-of-use/
Playstation Privacy Policy
To read more: https://www.playstation.com/en-us/network/legal/privacy-policy/
Playstation FAQ
To read more: https://www.playstation.com/en-us/network/vue/faq/
Top Playstation Services

Customer Care

Top Playstation Products

Account, Video Game Console, Subscription

Playstation Pros and Cons

Pros: Been playn it since you came out with playstation, I been playing for a long time, I love ps4, Love playstation, Fun and stress reliever

Cons: Customer service, That no one answers the phone or live chats, Hard to get issues resolved, Getting someone in customer service, No live person to speak with

Related Companies

Sony, Game Show Network, Sony Canada, Sony Ericsson, GSN TV

Summary

PlayStation is a gaming brand. The first game console under this brand was released in December 1994. The owner is Sony Interactive Entertainment with the headquarters in San Mateo, California, United States. PlayStation includes PlayStation, PlayStation 2, PlayStation 3, and PlayStation home consoles. There are also PlayStation VR, PlayStation Store, PlayStation Now and PlayStation Vue products. Sony Interactive Entertainment owns and operates studios which develop exclusive world-class games for PlayStation. The company offers The PlayStation Network online service to purchase and download games and various forms of multimedia. PlayStation Store offers games and gear. It provides special offers and promotions. PlayStation products are available all over the world.

Playstation reviews and complaints

Playstation is ranked 69 out of 619 in Games and Movies category

Area Served

USA, Worldwide, Europe

Payment Methods

VISAMasterCardAmerican ExpressPayPal

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