Contact Playstation Customer Service
Playstation Phone Numbers and Emails
Toll-Free Number:
-
(800) 345-7669United States and Canada
Customer Service:
-
+54 116 770 7669Argentina
-
+554 003 7669Brazil
-
+55 800 880 7669Brazil
Playstation Emails:
Playstation Contact Information
Playstation Website:
Playstation Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 am - 7:00 pm (PT)
Additional Contact Numbers:
Chile: (56)(2)7546333
Colombia:3581251
Mexico:5002-9819
Nicaragua: 1-800-507-0011
Fax:
How to Contact PlayStation Support?
PlayStation offers customer support through their help center, phone, online live chat, and social media. The help center has standard information about the various games, hardware, subscriptions, connectivity, account and security, and payments and refunds. It also has a search option for easy access to relevant information.
Reach PlayStation Customer Service Via Live Chat
On the PlayStation support page, there are two live chat links. One is an online assistant to help reset your password and recover your account while the other is a refund assistant to help with making refund claims for content you had previously purchased.
Both have a bot assistant that attempts to resolve the issue before linking you with a chat agent if necessary. If your account was suspended or deleted and you would like to reinstate it, PlayStation provides an online request form that you fill and submit.
Reach PlayStation Customer Service Via Phone
The PlayStation contact us page offers a range of customer service categories. You are required to choose the most relevant category and you will be led through a few more categorization steps to help determine the best solution. On some steps, PlayStation offers additional information to help resolve the issue.
On the last step, you will be provided a “Call Us” option (where viable) and the appropriate number to call. For instance, the PlayStation phone number for connectivity issues is 800-345-7669 (SONY). There is also a PlayStation phone number dedicated to German and European customers: +49 (0)6102 771 3001.
Reach PlayStation Customer Support Via Social Media
PlayStation has a dedicated customer support Twitter page (@AskPlayStation) where you can seek assistance on a wide range of issues including connectivity, product information, subscriptions, account settings, and much more. Here, you can either post a tweet on the PlayStation page or message directly. PlayStation also has a different Twitter account (@PlayStation) that provides customers with product updates. Their Facebook and Instagram pages are updated regularly and you can message customer service.
Summary of Playstation Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Playstation Customer Service?
Account Question:
- “Account been permanently suspended”
- “Account support”
- “Account”
Product/ Service Question:
- “Game data wont load”
- “Having issues getting my PlayStation 4 of GTA to play on on my PlayStation 5”
- “System issue's”
Payments and Charges Question:
- “Unauthorized charges on my bank card”
- “Chargeback error”
- “Unapproved charges”
Request for Information Question:
- “Talk about my account”
- “Need help with account”
- “Dont have a verification code to log in”
Refund Question:
- “Refund”
- “Refund purchase”
- “Refund & and over charged v”
Cards Question:
- “PlayStation store card got scratched off”
- “Outdated credit card”
- “MY CREDIT CARD IS NOT WORKING AT ALL”
Activation/ Cancellation Question:
- “Cancellation”
- “I want to cancell subscription”
- “Cancel membership”
Shipping and Delivery Question:
- “Did not get the call code”
- “Cant get the 2 step varification code”
- “My order hasn't been delivered”
Return/ Replace Question:
- “Return of device”
- “I don't have a PlayStation why are y'all changing my bank account”
- “Return games and accidentally bought”
Staff Question:
- “Cant get in touch with customer service”
- “Suspended service”
- “Complaint about service”
Website/ Application Question:
- “Made a purchase on the website.”
- “App”
- “Application will not accept email address”
Employment Question:
- “Ww2 servers are laggy so am i and my friends”
- “I lost 44$ through plants vs zobies gw2 with a gift card”
- “Error code ws-37368-7 I want to pay off this misunderstanding”
Other Question:
- “I bought a item Haven't gone in”
- “Psn”
- “Suspension”
About
Customer Care
Account, Video Game Console, Subscription
Pros: Been playn it since you came out with playstation, I been playing for a long time, I love ps4, Love playstation, Fun and stress reliever
Cons: Customer service, That no one answers the phone or live chats, Hard to get issues resolved, Getting someone in customer service, No live person to speak with
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PlayStation is a gaming brand. The first game console under this brand was released in December 1994. The owner is Sony Interactive Entertainment with the headquarters in San Mateo, California, United States. PlayStation includes PlayStation, PlayStation 2, PlayStation 3, and PlayStation home consoles. There are also PlayStation VR, PlayStation Store, PlayStation Now and PlayStation Vue products. Sony Interactive Entertainment owns and operates studios which develop exclusive world-class games for PlayStation. The company offers The PlayStation Network online service to purchase and download games and various forms of multimedia. PlayStation Store offers games and gear. It provides special offers and promotions. PlayStation products are available all over the world.
Playstation is ranked 69 out of 619 in Games and Movies category
USA, Worldwide, Europe
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