Playstation Phone Numbers and Emails

Toll-Free Number:

  • (800) 345-7669
    United States and Canada

Customer Service:

  • +54 116 770 7669
    Argentina
  • +554 003 7669
    Brazil
  • +55 800 880 7669
    Brazil
  • +5 680 026 1800
    Chile
  • +571 800 094 0011
    Colombia
  • +506 800 507 1007
    Costa Rica
  • +593 180 000 7669
    Ecuador
  • +503 800 6148
    El Salvador
  • +5021 800 299 0001
    Guatemala
  • +5048 002 791 9266
    Honduras
  • +52 800 759 7669
    Mexico
  • +507 800 2050
    Panama
  • +507 800 7669
    Panama
  • +518 011 7000
    Peru
  • +511 201 2600
    Peru

Playstation Emails:

info@sie.com
media@sie.com
More phone numbers and emails Less phone numbers and emails

Playstation Contact Information

Playstation Website:

Playstation Help Center:

Corporate Office Address:

Sony Interactive Entertainment LLC
2207 Bridgepointe Parkway
San Mateo, California 94404
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 7:00 pm (PT)


Additional Contact Numbers:

Chile: (56)(2)7546333

Colombia:3581251

Mexico:5002-9819

Nicaragua: 1-800-507-0011


Fax:

+1 (310) 981-1570
Claim this business

Customer Service Rating and Reviews

1.8 / 5
Poor
Curtis Ball
Stole my money!
1.0

They allowed me to repurchase a game unintentionally and refused to refund me when I called support. Absolutely terrible customer service, took for ever to get a real person on the phone and they...

Peyso S
Refund

Cant get through to anyone I waited for a hour poor customer service I need refund and its been two days I havnt reach anyone

How to Contact PlayStation Support?

Most Popular Number:

(800) 345-7669 United States and Canada
  • Total calls: 36 766
  • Issues resolved: 864
  • Last call: Sep 30, 2022

How to Contact PlayStation Customer Service?

PlayStation offers customer support through their help center, phone, online live chat, and social media. The help center has standard information about the various games, hardware, subscriptions, connectivity, account and security, and payments and refunds. It also has a search option for easy access to relevant information.

How to Reach PlayStation Customer Service Via Live Chat?

On the PlayStation support page, there are two live chat links. One is an online assistant to help reset your password and recover your account while the other is a refund assistant to help with making refund claims for content you had previously purchased.

Both have a bot assistant that attempts to resolve the issue before linking you with a chat agent if necessary. If your account was suspended or deleted and you would like to reinstate it, PlayStation provides an online request form that you fill and submit.

How to Contact PlayStation Customer Service Via Phone?

The PlayStation contact us page offers a range of customer service categories. You are required to choose the most relevant category and you will be led through a few more categorization steps to help determine the best solution. On some steps, PlayStation offers additional information to help resolve the issue.

On the last step, you will be provided a “Call Us” option (where viable) and the appropriate number to call. For instance, the PlayStation phone number for connectivity issues is 800-345-7669 (SONY). There is also a PlayStation phone number dedicated to German and European customers: +49 (0)6102 771 3001.

How to Contact PlayStation Customer Support Via Social Media?

PlayStation has a dedicated customer support Twitter page (@AskPlayStation) where you can seek assistance on a wide range of issues including connectivity, product information, subscriptions, account settings, and much more. Here, you can either post a tweet on the PlayStation page or message directly. PlayStation also has a different Twitter account (@PlayStation) that provides customers with product updates. Their Facebook and Instagram pages are updated regularly and you can message customer service.

Summary of Playstation Customer Service Calls

39.3K TOTAL
CALLS
02:41 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Playstation Customer Service?

Account Question:

  • “Forgot password & email”
  • “Account”
  • “Can't log in”

Product/ Service Question:

  • “Didnt mean to buy game”
  • “Is doesn't work”
  • “Missing games”

Payments and Charges Question:

  • “Charges”
  • “Charge on card”
  • “Charge to my card”

Request for Information Question:

  • “Need help with my acc”
  • “I need to talk to somebody about getting access to the PlayStation store on my PS4 pro my email number email is Rocky's”
  • “About my account suspension”

Refund Question:

  • “Wrong refund Case 07113950”
  • “Refund”
  • “Refund purchase”

Cards Question:

  • “Help Card”
  • “Playstation card”
  • “Can't get a PlayStation card we bought to work”

Activation/ Cancellation Question:

  • “Deactivation/Activation”
  • “To cancel the charges on my debit card”
  • “Cancellation”

Shipping and Delivery Question:

  • “Cant get the 2 step varification”
  • “Missing item”
  • “Beta Won't activate on my PlayStation”

Return/ Replace Question:

  • “I've been waiting months for a return label... I paid the $99.00 and still haven't received anything to send my vr to get fixed!!!”
  • “Changing phone number to recieve code”
  • “Have a money return problem”

Staff Question:

  • “No service”
  • “Can't access service list”
  • “I need customer service”

Website/ Application Question:

  • “Application will not accept email address”
  • “Because the website sucks and I need to speak to a love person”
  • “Made a purchase on the website.”

Employment Question:

  • “Job”
  • “Ww2 servers are laggy so am i and my friends”
  • “I lost 44$ through plants vs zobies gw2 with a gift card”

Other Question:

  • “Layer”
  • “Need to change my PlayStation email”
  • “Someone is bulling me”

About

Playstation Terms of Service
Welcome to the PlayStation family of web sites. Please don't use Company's Sites if The User of Website don't agree to these Terms of Service because once The Client of Playstation are on Playstation's' Sites, The User have to follow the rules. SIE LLC and its affiliates, representatives and agents that assist in operating Playstation's' Sites reserve the right to temporarily or permanently disable access to Company's Sites for anyone who violates these Terms of Service. Playstation may disable access to Company's Sites at Playstation's' discretion without notice. These Terms of Service form a legally binding contract between The User of Website and www.playstation.com The Customer do not need an account on PlayStation™Network ("PSN") to view Company's Sites. However, if The Client already have an account on PSN or if The Customer create one, The User of Website will have access to more of the features on Playstation's' Sites, as well as access to the PSN online community, which allows The Client of Playstation to play games online and buy content and services, like new levels for The Customer's favorite games, movies, television shows or original programs.
To read more: https://www.playstation.com/en-us/legal/terms-of-use/
Playstation Privacy Policy
To read more: https://www.playstation.com/en-us/network/legal/privacy-policy/
Playstation FAQ
To read more: https://www.playstation.com/en-us/network/vue/faq/
Top Playstation Services

Customer Care

Top Playstation Products

Account, Video Game Console, Subscription

Playstation Pros and Cons

Pros: Been playn it since you came out with playstation, I been playing for a long time, I love ps4, Love playing playstation, Love playstation

Cons: Customer service, That no one answers the phone or live chats, Hard to get issues resolved, Getting someone in customer service, No live person to speak with

Related Companies

Sony, Game Show Network, Sony Canada, Sony Ericsson, GSN TV

Summary

PlayStation is a gaming brand. The first game console under this brand was released in December 1994. The owner is Sony Interactive Entertainment with the headquarters in San Mateo, California, United States. PlayStation includes PlayStation, PlayStation 2, PlayStation 3, and PlayStation home consoles. There are also PlayStation VR, PlayStation Store, PlayStation Now and PlayStation Vue products. Sony Interactive Entertainment owns and operates studios which develop exclusive world-class games for PlayStation. The company offers The PlayStation Network online service to purchase and download games and various forms of multimedia. PlayStation Store offers games and gear. It provides special offers and promotions. PlayStation products are available all over the world.

Playstation reviews and complaints

Playstation is ranked 148 out of 852 in Gadgets and Accessories category

Area Served

USA, Worldwide, Europe

Payment Methods

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