Contact PlayStation Customer Service
PlayStation Phone Numbers and Emails
Toll-Free Number:
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(800) 345-7669United States and Canada
Customer Service:
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+54 116 770 7669Argentina
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+554 003 7669Brazil
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+5 680 026 1800Chile
PlayStation Emails:
How to Contact PlayStation Support?
Most Popular Number:
| Total calls: 100 271 | Issues resolved: 2 022 | Last call: May 19, 2025 |
PlayStation Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PlayStation Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PlayStation is 8003457669. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PlayStation may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PlayStation Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PlayStation is 8003457669. 98% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 45% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 3 minutes.
Be prepared for the call as PlayStation may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call PlayStation mainly because of account, product/ service and request for information.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PlayStation is sie-privacy@sony.com. 67% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PlayStation Website:
PlayStation Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 am - 7:00 pm (PT)
Fax:
PlayStation Customer Service Reviews
Said they currently closed. Didnt get to talk to anyone.
Would like a refund for charging twice for the same thing. Had them blocked off my chime card account. Do not recommend anyone buying anything off there. Very mad consumer.
Do not let anyone buy anything off playstation. It must be a scam or something.
PlayStation y'all Wrongfully Suspended My XQUEEN__Knife_Dc account and when I Called i Contacted Y'all, 3 Moderator Females Refused to Release Me and Reverse My Suspension Knowing I Was Telling them the Truth about Me being innocent and Y'all Didn't Take My 100 Million Offer Bride either which is Questionable because When have I Ever lied before to y'all over the phone about My XQUEEN__Knife_Dc Account? Never, PleaseFreeMe
Never reached anyone...called several times... different dates..and time..and phone kept ringing..then hung up... Don't have an option were I can just update my phone number
How Good is PlayStation's Customer Service?
Summary of PlayStation Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PlayStation?
Account Question:
- “Account security”
- “Ps5 account”
- “Ps account”
Product/ Service Question:
- “Having trouble being able to purchase PlayStation plus”
- “Broken controllers”
- “PlayStation network not working”
Request for Information Question:
- “To help reboot PlayStation 4”
- “Beyond troubleshooting support”
- “Fir help to set up ps5”
Payments and Charges Question:
- “Charges to my bank card and I don’t even own a PlayStation”
- “It just charged my card eight times when I only did one transaction for 599”
- “Unauthorized transaction”
Refund Question:
- “Refund or exchange”
- “Refund”
- “Would like refund”
Cards Question:
- “Some kids found my old PayPal card and somehow it worked. I thought it was destroyed.”
- “Gift cards”
- “My cousins use my PayPal card and I had no clue even was it active. I thought I destroyed it a long time”
Activation/ Cancellation Question:
- “Activate my account from kids using PayPal card that I thought I lost for years”
- “I need to cancel my playstation plus because i dont play the playstation any longer and i cannot get into my account but have my debit card number”
- “Trying to reactivate my account”
Return/ Replace Question:
- “Emails aren’t being sent to me so i can change my password”
- “To change email and password”
- “To change my email”
Shipping and Delivery Question:
- “I did not get my purchase item that I bought for my game.”
- “Didnt receive purchase”
- “I got a package from y’all that I had ordered and when I got it, it was damaged so what y’all gonna do about it”
Website/ Application Question:
- “Having issues reinstalling system software”
- “PlayStation direct website”
- “Hi I downloaded PGA 2k 25 tour and the Playstation 5 won't let me play it.”
Staff Question:
- “Service sucks”
- “Customer care service”
- “No service”
Employment Question:
- “I need to pay off debt”
- “Job Appliication”
- “Paid three times for cod ww2. Should be free on ps5. I've bought all the dlcs”
Other Question:
- “My p”
- “Unbaneed”
- “About conduction”
Compare PlayStation Customer Service To
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