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Account got hacked

1.0
my account got hacked and all the information changed.

User's recommendation: Do not get ps4.

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ID
#2089035 Review #2089035 is a subjective opinion of poster.
Product
Playstation Account
Pros
  • Fun exclusive games
Cons
  • Getting someone in customer service
  • Very bad customer service
  • Suport
Preferred solution
Get my account back

Can't log into my account

2.2
I don't have any backup password and my phone is not linked to my ps4 account, so this 2 step verification won't let me log in
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ID
#2087219 Review #2087219 is a subjective opinion of poster.
Location
Chicago, Illinois

Can't get my verification code no longer have number

I was logged in on my PlayStation Now I need a verification code and I no longer have the number I set up with. YOU HAVE ZERO CUSTOMER SERVICE BY PHONE, and the answer on your site has had me going in circles for two days, I cant access a back up code if I can not get on my psn account. So how else do I do this. This had become an issue and I was the whole verification code nonsense off my account

User's recommendation: 2SV a waste of time if your not prepared to use it two years later obviously.

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ID
#2087063 Review #2087063 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

I have an unauthorized charge and I'm pissed

2.0
I downloaded a game and it charged me twice! I cannot get intouch with anyone and its *** me off !!!!!

User's recommendation: PlayStation is ***.

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ID
#2086739 Review #2086739 is a subjective opinion of poster.
Cons
  • Customer service
  • Custimer service
Loss
$21
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Resolved: They dont care how they get money

4.7
Playstation - They dont care how they get money
Playstation - They dont care how they get money
Update by user Aug 06, 2020

Company fixed the issue and I have been provided with full refund. Finally got they the support to live support git my account back and refund.

Original review posted by user Jul 28, 2020
My ACC got hacked and charged on my PayPal debit card they stole my kids built up fort night game, and we spent money a lot and no response from PlayStation at all no response. It seems someone from with in PlayStation is involved because they do not help or care when we contact them no answers no good service period... If they refund I will change and reach out to me

User's recommendation: Don t put your debit card or credit card online and don't expect any good customer service from playstation buy at your own Risk!!!

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Resolved
ID
#2085726 Review #2085726 is a subjective opinion of poster.
Service
Playstation Customer Care
Pros
  • Its enjoyable gamiing for all aho play games
Cons
  • Very bad customer service
  • Playstation benefits off the hackers thievery
  • Credit cards should not be stored on playstation
Loss
$619
Preferred solution
Full refund

Need help

1.0
I can not crack a passcode on PS4
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#2085552 Review #2085552 is a subjective opinion of poster.

Assistance with overcharge on account

2.1
Cant reach a live person to fix an overcharge on my playstation account
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ID
#2085079 Review #2085079 is a subjective opinion of poster.
Location
Minneapolis, Minnesota

My password was changed without my knowledge

Says phone support is closed
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ID
#2084865 Review #2084865 is a subjective opinion of poster.
Location
Murfreesboro, Tennessee

Fraud on my PlayStation account

1.0
I have my PlayStation network set up on automatic bill pay and all of my games are digitally purchased someone took over my account change my phone number change my my access and I cant do anything about it and its really starting to *** me off can I get some help from PlayStation I thought this is what you guys do
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ID
#2084764 Review #2084764 is a subjective opinion of poster.
Preferred solution
I want to be able to use when I’m paying for

Cant sign in to playstation network

I know my email address and I know my password but it won't let sign in and its saying that I need a verification but one hasn't been sent to me
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ID
#2084657 Review #2084657 is a subjective opinion of poster.
Pros
  • Been playing playstation for 20 years

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My ACC got hacked

Someone changed my account email and bought so many games.

User's recommendation: Not provide account information.

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ID
#2084627 Review #2084627 is a subjective opinion of poster.
Product
Playstation Account
Cons
  • No customer support
Loss
$1
Preferred solution
Full refund

Can't sign in my psn account

I changed my password to my account, Im trying to sign in but its asking for the 2 step verification and I dont have the same cell phone number. So I cant get the code. I cannot get ahold of anyone to help me resolve this simple issue!!
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ID
#2084614 Review #2084614 is a subjective opinion of poster.
Preferred solution
To sign into my account

I need my account back

1.0
Playstation - I need my account back
My account supposed to got un suspended today which I was trying to login it say it still suspended talking about it temporarily suspended when I just came from the army
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ID
#2084603 Review #2084603 is a subjective opinion of poster.
Cons
  • Suspended for nothing
Preferred solution
My account

I was hacked and no help

My psn account has been stolen. They have my PlayStation hostage. There is no customer service helping me out. Im very angry. Im switching to Xbox if u guys dont help

User's recommendation: The customer service doesn’t help at all.

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ID
#2083876 Review #2083876 is a subjective opinion of poster.
Location
Sellersburg, Indiana

PlayStation plus & now not strong enough internet

I just purchased psnow and pspro. My internet is not strong enough for either. I need to cancel immediately since I cant use. Please help
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ID
#2083539 Review #2083539 is a subjective opinion of poster.
Loss
$74
Preferred solution
Full refund