John B Mhc

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Verified Reviewer
| map-marker Fargo, North Dakota

Need to update my email/ sign in i.d.

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I had my old email account suspended for sending volger language to spam mail. And now I can't change my email to my current one and I'm going to lose all of the games I purchased on that account. I can't remember to do everything.
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Alejandro D Tpe

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Verified Buyer

Very disappointed on my purchase

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PlayStation - Very disappointed on my purchase
I made a pre order gold edition purchase and as of release date of full game it's saying I don't own gold edition
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Loss:
$98
Pros:
  • Playstation exclusives

Preferred solution: Full refund

User's recommendation: Be Careful of game publishers

Anonymous
map-marker Baltimore, Maryland

Preorder

PlayStation - Preorder
I've pre-order nba2k24 which was $100 and I didn't receive the bonus instead I got the $69 version but was charged on my debit card $100. So I need this to be resolved asap
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Hammad M Vpy

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Verified Reviewer

Account getting banned

My account got suspended and I want to unban it its been banned for 5 months and my mum wants to unban my account
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Preferred solution: Unban account

Daniel M Rsy

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Verified Reviewer

Recover account

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I have been trying to contact someone for weeks and still no one is helping me, I need to recover my account because I lost my old email associated with my PlayStation account. This company is supposed to be one of the largest in the world and it does not have good customer service.
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Preferred solution: I would like to recover my account or at least talk to someone from customer service

Jelani d Koa

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Verified Reviewer
| map-marker New York, New York

I lost my account

i dont remember the email or password to my account and i was wondering if you guys can help me get my account back
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Martell M

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Verified Reviewer

Certain game keep crashing my pa5

Game Warframe keeps crashing my ps5 Everytime I play. Deleted app and added a few times but same problems
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Preferred solution: Solution to be able to play the game

Lunar K

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Verified Reviewer

My little broths account got took

This kid that i just started playing fortnite with change my email id because i gave him my account email,Also this Is his older brother and he is 6 yrs old,he thought the kid was going to give him free bucks
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Preferred solution: My account back

Anonymous
map-marker Pekin, Illinois

Getting kicked off of games that I purchased

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I have bought 2 games online. Wont work. I called a few times and unable to get fixed. Want to know how to fix this problem
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Resolved
Derek R Rbp

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Verified Reviewer

Resolved: It won’t let me find my two step authentication

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Updated by user Oct 01, 2023

Company fixed the issue and I have been provided with apology. They spoke me through apparently the 2 step authentication was on but my phone number wasn’t in the box for it to send me code

Original review Aug 31, 2023
I dont an up date and I cant seem to sign in I get past the password and changed it 10 times but its asking me for the two step authentication which I havent got or set up this is going on2 months now been trying to get hold of someone from PlayStation which I have left countless emails on twitter and PlayStation emails trying to find a number to speak to someone is a joke no one returns my emails I am paying for internet and subscribed to the PlayStation down loads and I cant even get on it
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Loss:
$100

Preferred solution: To be able to sign in to it without the two step

User's recommendation: *** head ache

Anonymous
map-marker Malambe, Colombo District

Poor customer service in Indian support.

Initially there is no one answering the calls and most number for India support doesnt even work including the one in official website. Chat is never available. All I need is revert my online ID due to game errors after changing the ID.
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Billy B Cly

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Verified Reviewer

Wrongfully banned

You placed a communication ban on my son's PS5 instead you banned my PS4 from the network. I would like this problem fixed.
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Preferred solution: Account reactivated on PS4 . Not chat ban on PS5.

Darrick W Pra

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Verified Reviewer

I want to delete all my old accounts and also set up a new 14 my p s5

I just want a representative or someone to delete all my old accounts.so I can make a new account for new ps5 console
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Preferred solution: I just need someone to help me with my account. Because i'm not able to sign in to my ps5

Anonymous
map-marker Fort Lauderdale, Florida

Account hacked

My account was hacked but I got it back after my debit card was charged for games I never bought and now my playstation account is suspended cuz I got my money back for stuff I never approved to pay for.
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Samuel P Rpo

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Verified Reviewer
| map-marker Aguada, Puerto Rico

Me suspendieron la suspendieron la cuenta

Estoy tratando de recuperar la contraseña de la cuenta y de tantas veces de intentarlo me la bloquearon y quiero comunicarme con ustedes para recuperarla
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