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To remove my debit card

Cant speak to anyone recorded saying they are short with staff so try chatting
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ID
#2234945 Review #2234945 is a subjective opinion of poster.
Product
Playstation Subscription
Loss
$10
Preferred solution
My card removed

Debit card been used without my consent

The fact that PS are not answering on their phone lines makes me mad, instead they created a chat where you have to answer with they own answer which it's not right, they charged me several times in a week without my authorization and there nothing you can do cause there no way to clarify the facts, they give you solutions that will affect your account, and that not fair, so they have to give you the right to speak with a real representative not with a robot.
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ID
#2234889 Review #2234889 is a subjective opinion of poster.
Service
Playstation Customer Care
Pros
  • Love playing playstation
Cons
  • No phones to talk to anyone
Loss
$132
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Why is My account is suspended i did nothing

WS-37368-7 i didn't do nothing wrong please let me get my account back on
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Resolved
ID
#2234614 Review #2234614 is a subjective opinion of poster.

I can't reset my password

Been trying for 2 weeks to reset my password and its not letting me Im starting to get mad done called every number for PlayStation and get no answer
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ID
#2234582 Review #2234582 is a subjective opinion of poster.
Location
Atlanta, Georgia

I need help

And bought the game that has trophies but hes not syncing to my account because you guys aint got them on there so you wasted my money and my time and I would like to fix it
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ID
#2234553 Review #2234553 is a subjective opinion of poster.
Location
Niles, Michigan

Unauthorized charges on my bank card

Today when I received my credit card bill there were $200 in unauthorized charges on the card. I attempted to contact the customer support number for PlayStation and also the number provided by this website. Both were met with recordings telling me to go online. When I attempted to have a live chat with someone online they ask the same question five times and never Forward even after I provided the answer.

User's recommendation: Do not buy any products with your credit card for PlayStation. I specifically told them not to retain the card for future purposes yes, I have over $200 worth of charges I did not authorize.

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ID
#2234539 Review #2234539 is a subjective opinion of poster.
Product
Playstation Subscription
Cons
  • Hidden fees
  • Live chat is useless
  • Not fixing problem
Loss
$65
Preferred solution
Full refund

Ps4 is not turn on

I can't see no pics on my game

User's recommendation: i need help.

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ID
#2233488 Review #2233488 is a subjective opinion of poster.
Product
Playstation 4 Video Game Console

Can u please help me please

My password not working my email is Playboikil@***.con my password is playboithebest27x I swear to god my password not working
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ID
#2232775 Review #2232775 is a subjective opinion of poster.
Location
Eastpointe, Michigan
Product
Playstation Account

We lock out of my account and can not play no games

We can not play none of ours games and we completely lock out
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ID
#2232624 Review #2232624 is a subjective opinion of poster.
Location
Sawyerville, Alabama
Product
Playstation Account

Plus Problem

Still no customer support at all this is *** unpaid alot for this playstation and the ps plus. If I could go negative in ratings I would
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ID
#2232565 Review #2232565 is a subjective opinion of poster.
Location
Sioux Falls, South Dakota

Playstation plus not working

Ps4 has messed up my sone playstation plus saying it's not active yet the end date is 7/2021 .it is so slow the internet connection is poor no matter where we're go. There is no customer service to call it sends you to chat and I stayed on waiting for chat for 45 mins until I got sick of waiting and hung up. This is garbage garbage garbage! I'll try xbox from now on. For not waste money on the ps4 cause the ps4 sucks
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ID
#2232524 Review #2232524 is a subjective opinion of poster.
Pros
  • There is no good thing about playstation
Cons
  • You have no human interaction for customer service
Loss
$50
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Nobody never around dam

Cant sign in to account and its not saving and it kick me back to story mode please help can yall help
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ID
#2232478 Review #2232478 is a subjective opinion of poster.
Loss
$200000
Preferred solution
Go in my game and fix it so i will not delete my stuff work real hard for everything i got love this console

My account is locked and don't know why

There is no one to talk to and I been locked out my account for 7 days. Something is going on. No customer service team around to speak to horrible
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ID
#2232152 Review #2232152 is a subjective opinion of poster.
Product
Playstation Video Game Console
Pros
  • Ps4 graphics vita graphics
Cons
  • Csr never answers phone
  • Customer service is awful
  • No customer support
Preferred solution
Let the company propose a solution

Account hacked

They have their whole customer service phone operators closed due to Covid. I mean how hard would it be to send them home with a phone and still work from home. Phone operators can virtually work from anywhere. My account was hacked and now I have to rely on them responding through email, which takes around 3 days. I don't like this since I have information that could be compromised.

User's recommendation: Call once Covid is over...

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ID
#2232084 Review #2232084 is a subjective opinion of poster.
Location
Birmingham, Alabama

Recover my account

It was a misunderstanding I didnt read right
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ID
#2231711 Review #2231711 is a subjective opinion of poster.
Location
Lakeland, Florida